Conversational AI and voice agents for live customer conversations.
We design, build and secure AI voice and chat agents that handle real conversations: answering calls, booking appointments, qualifying enquiries and handing over to a person when it matters. Voice agents are built on ElevenLabs.
Sydney operating base · On-site across NSW · Remote across Australia
A voice agent that sounds good is easy. One you can trust with customers is not.
Live conversations raise questions a chatbot demo skips: what the agent is allowed to say, what it can look up, how it handles an upset caller, and what gets recorded.
We build agents with clear limits, tested responses and a reliable handover to your team.
What you get out of it
- An AI agent answering calls or chats around the clock
- Natural, low-latency voice using ElevenLabs
- Integrations with your calendar, CRM and knowledge base
- Clear handover to a person when needed
- Conversation logging, consent and privacy handled
- Tested responses for difficult and unexpected questions
How we work with you
Conversation design
Map the calls and chats worth automating, the outcomes you want and where a person must take over.
Voice agent build
Build voice agents on the ElevenLabs Agents platform, with voices, languages and response style matched to your brand.
Chat and multichannel agents
Website chat, SMS and messaging agents sharing the same knowledge and rules as your voice agent.
System integrations
Connect agents to calendars, CRMs such as HubSpot, ticketing and knowledge bases through APIs and tools.
Testing and evaluation
Scripted and adversarial testing for accuracy, tone, off-topic requests and prompt injection before go-live.
Security and privacy controls
Call recording notices, data retention, access limits, logging and monitoring suited to Australian requirements.
Four steps, no theatre
- STEP 01
Design
Choose conversations, outcomes and handover rules.
- STEP 02
Build
Configure voice, knowledge and integrations.
- STEP 03
Test
Run realistic and adversarial conversations before launch.
- STEP 04
Operate
Monitor conversations and improve the agent over time.
The rules and frameworks that apply here
Privacy Act 1988
Conversation transcripts and recordings are usually personal information. Collection notices, retention and access need to be set from day one.
Call recording laws
Recording consent rules differ between states and territories under their surveillance and listening device laws. We tell callers clearly when a call is recorded and that they are speaking with AI.
Telling people it is AI
The OAIC advises that public-facing AI tools such as chatbots be clearly identified, and the Guidance for AI Adoption expects people to know when they are interacting with AI. We build disclosure into every agent.
General information only, not legal advice.
Why FORTE/CYBERx Advisory
Not another consulting firm. Former enterprise CIOs bringing operator-grade cyber and AI leadership to Australian SMEs.
One accountable CIO, not a panel
Cyber strategy, compliance and AI sit with one operator who has led technology inside banking, healthcare, higher education and government.
AI-ready, not AI-hyped
ISO 42001 practitioners. We secure the enterprise for AI before spinning up flashy tools. Frameworks first, tooling second.
Three capabilities, one programme
Cybersecurity strategy, ISO 27001 and ISO 42001 compliance, and AI consulting delivered as one plan with shared evidence and a single audit cycle.
Local, but not small
Sydney-based, delivering across NSW. On-site when it matters, remote-first when it does not.
Platform-augmented delivery
Every engagement includes FORTE/CYBERx platform access. Our consultants use it live in your board meetings — you keep using it after we leave.
Talk it through
Ready to scope this engagement?
Share the decision or constraint. A senior operator replies within one business day — no sales pod, no scripted discovery.
- A senior operator reads it
- Reply within one business day
- No pitch, no obligation
Pressure-test the decision in the Platform.
Run two full decision analyses free, compare practical paths and create a Decision Record and Tactical Plan.
Where this connects
OpenAI & Anthropic
ChatGPT Enterprise and Claude rollout for Australian businesses: workspace setup, SSO, data controls, OpenAI and Anthropic API integration, Model Context Protocol (MCP) servers and staff training.
View serviceAI Security
AI security consulting for Australian businesses: AI risk assessment, data leakage and prompt injection controls, Copilot and agent security, AI vendor due diligence and incident readiness.
View serviceAI Adoption
AI adoption and implementation consulting for Australian businesses: use-case selection, AI roadmap, change management, secure rollout and measuring AI adoption and value.
View serviceAI Consulting
AI consulting and AI readiness advisory delivered under a Fractional CIO engagement. ISO 42001 practitioners covering AI strategy, use-case selection, workflow automation, secure adoption, vendor evaluation and governance.
View serviceFrequently asked
What is conversational AI?+
Conversational AI is software that can hold a natural spoken or written conversation, understand what someone needs and take an action such as answering a question or booking an appointment.
Which platform do you build voice agents on?+
We build voice agents on the ElevenLabs Agents platform and connect them to your systems through APIs. If another platform suits your languages, integrations or data handling better, we will say so.
Can an AI voice agent answer our phones?+
Yes. Voice agents can answer inbound calls, handle common questions, book appointments and transfer to a person when the caller needs one.
Do callers need to be told they are talking to AI?+
We recommend it in every case. The OAIC advises clearly identifying public-facing AI, the Guidance for AI Adoption expects it, and it builds trust with callers.
How do you stop an AI agent saying the wrong thing?+
We limit what it can access and do, give it approved knowledge, test it against difficult conversations and monitor it after launch.
Start a useful conversation
Talk to a senior advisor
Tell us the decision, constraint or opportunity. A senior operator responds within one business day.
A senior operator reads it
Not a sales team. The person who replies is the person who would do the work.
Reply within one business day
With a useful next step, or a straight answer if that is all you need.
No pitch, no obligation
Ask one question. You decide whether there is a second conversation.